Shipping Policy

Effective Date: 2025/09/01

At ANSUSS, we are committed to providing convenient and cost-free delivery services to customers around the world. This Shipping Policy outlines key details about our global shipping service, including delivery scope, timelines, and special considerations—with a focus on our two core commitments: Global Shipping and Free Standard Shipping for all orders.​

1. Core Shipping Commitments​

1.1 Global Shipping Coverage​

We offer shipping to all countries and regions worldwide, except for locations restricted by international trade regulations or logistics service providers (e.g., regions with ongoing conflicts, limited transportation infrastructure, or government-imposed import bans). Before placing an order, you can enter your shipping address at checkout to confirm if delivery is available to your location.​

For customers in remote areas (e.g., islands, rural regions with limited delivery access), please note that delivery may take an additional 3–5 business days, and we will notify you of any potential delays after order confirmation.​

1.2 Free Standard Shipping for All Orders​

No minimum order value is required—every order you place on [Your Store Name] qualifies for free standard shipping, regardless of the number of products or total order amount. This free shipping applies to our standard delivery service (not expedited or express shipping, which may incur additional fees; see Section 2 for details on shipping options).​

There are no hidden costs for standard shipping: the price you see at checkout (for products) is the final price you pay, with no extra shipping fees added.​

2. Shipping Options & Delivery Timelines​

We provide two main shipping options to meet your delivery needs:​

Note: Delivery times are estimates and may be affected by factors such as customs clearance, local postal delays, or peak seasons (e.g., holidays, Black Friday). We will provide a tracking number once your order ships, so you can monitor its progress in real time.​

3. Order Processing & Shipment Tracking​

3.1 Order Processing Time​

After you place an order, we typically process it within 1–2 business days (excluding weekends and public holidays). Processing includes verifying payment, checking product stock, and preparing your order for shipment. If a product is out of stock, we will notify you via email within 24 hours to offer alternatives (e.g., backorder, replacement, or full refund).​

3.2 Shipment Tracking​

Once your order is shipped, we will send a confirmation email containing:​

• A unique tracking number​

• A link to our shipping partner’s website (e.g., DHL, FedEx, USPS, or local postal services) where you can track your package’s location and delivery status​

If you do not receive the tracking email within 3 business days of order placement, please check your spam folder or contact our customer service team (support@yourstorename.com) for assistance.​

4. Customs, Duties, and Taxes​

Please note that customs duties, import taxes, or other local fees may apply to your order, depending on your country’s import regulations. These fees are not included in the product price or our free shipping service—they are the responsibility of the recipient (you) and must be paid directly to local customs authorities upon delivery.​

We recommend checking your country’s customs website or contacting local customs offices before placing an order to understand potential additional costs. [Your Store Name] is not liable for delays caused by customs clearance or refusal to pay applicable fees.​

5. Special Considerations​

• Large/Heavy Items: For oversized or heavy products (e.g., furniture, large electronics), free standard shipping still applies, but delivery may take an extra 2–3 business days due to special handling requirements. We will inform you of specific timelines for such items at checkout.​

• Holidays & Peak Seasons: During busy periods (e.g., Christmas, New Year, Black Friday/Cyber Monday), order processing and delivery may be delayed by 2–4 business days. We recommend placing holiday orders at least 2 weeks in advance to ensure timely delivery.​

• Undeliverable Packages: If a package is returned to us due to an incorrect shipping address, recipient unavailability, or refusal to pay customs fees, we will contact you to resolve the issue. If we do not receive a response within 10 business days, we will issue a full refund (excluding any non-refundable customs fees incurred).​

6. Contact Us​

If you have questions about shipping, tracking, or delivery status, please contact our customer service team:​

• Email: helen.zhang@ansuss.com​

We regularly update this Shipping Policy to reflect changes in logistics services or global regulations. Any revisions will be posted on this page, with the updated effective date noted at the top. Your continued use of our website constitutes acceptance of the latest policy.​

Thank you for choosing ANSUSS—we hope you enjoy your shopping experience!​