Effective Date: 2025/09/01

Thank you for shopping at Ansuss. We strive to provide high-quality products and a satisfying shopping experience. This Return & Refund Policy outlines the rules and procedures for returning products and requesting refunds, with a focus on two key terms as follows:

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, products must meet the following conditions:

  • The request is submitted within 30 calendar days from the date of delivery (except for customized or perishable products, which are non-returnable unless there is a product defect).
  • The product is in its original condition: unused, unwashed, with all original tags, labels, and packaging intact (damage caused by improper use or storage will make the product ineligible for return).

2. Key Terms for Returns & Refunds

2.1 Returns for Product Defects (Eligible for Refund/Exchange)

If you receive a product with a manufacturing defect, damage during shipping, or incorrect item (e.g., wrong size, color, or model) compared to your order, please take the following steps to request a return or refund:

  1. Contact Customer Service Immediately: Reach out to our customer support team within 7 days of discovering the issue. You can contact us via:
  2. Provide Required Information: Include your order number, product name, clear photos/videos of the defect/damage, and a detailed description of the issue. This helps us verify the problem quickly.
  3. Follow Our Instructions: After verifying your request, our team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product (e.g., shipping address, carrier recommendations). We will cover the return shipping costs for eligible product defect cases.

Once we receive and inspect the returned product (to confirm the defect is valid), we will process your refund within 5–7 business days (refunds will be credited to your original payment method) or arrange an exchange for the correct product, as per your preference.

2.2 Non-Product Defects (Not Eligible for Returns/Refunds)

We cannot accept returns or issue refunds for products that do not have a defect, including but not limited to the following scenarios:

  • You changed your mind about the product (e.g., no longer need it, dislike the style after receiving it).
  • You made a mistake in your order (e.g., ordered the wrong size/color without checking the product details before purchasing).
  • The product was damaged due to improper use, carelessness, or normal wear and tear (e.g., scratches from rough handling, shrinkage from incorrect washing).
  • The product’s packaging was opened or damaged (without a product defect inside) and the product has been used.

For non-product defect cases, all sales are final. We recommend carefully reviewing product descriptions, size charts, and photos before placing an order to avoid unnecessary misunderstandings.

3. Additional Rules

  • Customized Products: Products made to your specific requirements (e.g., personalized engravings, custom prints) are non-returnable and non-refundable unless there is a manufacturing defect.
  • Perishable Products: Food, beauty samples, or other perishable items are non-returnable due to hygiene and safety reasons, unless they arrive spoiled or expired (a product defect).
  • Late or Lost Returns: If you return a product without an RMA number or fail to ship it within 14 days of receiving the RMA, we may reject the return or delay processing. We are not responsible for lost or delayed packages during return shipping—we recommend using a trackable shipping service.

4. Contact Us

If you have any questions or need further clarification about this Return & Refund Policy, please contact our customer service team using the details provided in Section 2.1. We are committed to resolving your issues promptly and fairly.

Ansuss reserves the right to update or modify this policy at any time. Any changes will be posted on this page, and the updated effective date will be noted at the top. Your continued use of our website after changes are made constitutes acceptance of the revised policy.